Refund Policy

Last updated: January 15, 2025

At GameChoiceAtlas, we strive to ensure your complete satisfaction with our service. This Refund Policy explains the circumstances under which you may be entitled to a refund for any purchases made through our website, including subscription services, premium content, or other paid features.

1. Scope and Applicability

This Refund Policy applies to all purchases made directly through GameChoiceAtlas. It covers payments for premium memberships, subscription services, digital content, and any other paid offerings available on our website. Please note that purchases of third-party games or in-game items are subject to the refund policies of the respective app stores or game publishers, and we do not process refunds for such transactions.

2. Digital Content and Services

Due to the digital nature of most of our products and services, all purchases are considered final once delivered. However, if you encounter technical issues that prevent you from accessing or using the purchased content, you may be eligible for a refund as described below.

3. Subscription Services

If you purchase a subscription to GameChoiceAtlas premium services, you may cancel your subscription at any time. Refunds for subscriptions are handled as follows:

• Cancellation within 14 days: You may request a full refund within 14 days of your initial subscription purchase, provided you have not accessed or used the premium features during that period.
• Mid-term cancellation: If you cancel after the 14-day period, the subscription will remain active until the end of the current billing period. No prorated refunds will be issued for the remaining portion of the billing period.
• Renewal charges: If you forget to cancel and are charged for a renewal, you may request a refund within 48 hours of the renewal charge, provided you did not use the service during the new billing period. We will consider such refund requests on a case-by-case basis.

4. Non-Refundable Items

The following items are non-refundable:

• Purchases made more than 30 days ago;
• Digital content that has been fully accessed or downloaded;
• Services that have been fully rendered;
• Purchases made using third-party payment processors where the refund is not permitted by the processor's own policies;
• Any transaction where the user has violated our Terms & Conditions;
• Gift card purchases or promotional items;
• Charges for shipping and handling, if applicable.

5. Technical Issues and Errors

If you experience technical issues that prevent you from accessing the content you purchased, and we are unable to resolve the issue within a reasonable timeframe, you may request a refund. To qualify for this type of refund, you must contact our support team within 14 days of the original purchase and provide a detailed description of the issue. We may request screenshots or other evidence to help diagnose the problem.

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] or call +94286343497.
2. Include your order number, purchase date, and the reason for your refund request.
3. Provide any supporting documentation, such as email receipts or order confirmation.
4. Allow 5-10 business days for us to review your request.

Once a refund is approved, the original payment method will be credited. Depending on your financial institution, the refund may take 5-10 business days to appear in your account.

7. Chargebacks

If you initiate a chargeback with your bank or payment provider without contacting us first, this may delay the resolution of your issue. We encourage you to contact us directly first so that we can work together to resolve any concerns you may have. Repeated chargebacks may result in the suspension of your account.

8. Price Changes and Errors

We reserve the right to change the price of our products and services at any time. If a pricing error occurs and we have charged you incorrectly, we will correct the error by refunding the difference or, if the charge was too low, we may contact you to collect the remaining amount. In the case of incorrectly listed prices, we are not obligated to honor the incorrect price and may cancel the order with a full refund.

9. Dispute Resolution

If you are not satisfied with the outcome of your refund request, you may escalate the matter to our dispute resolution team by emailing [email protected]. We will review your case within 14 days and provide a final decision. In the event that we cannot reach a mutually acceptable resolution, you may refer the matter to the appropriate consumer protection authority in your jurisdiction.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and the "Last updated" date at the top of the document will reflect the most recent revision. We encourage you to review this policy periodically. Your continued use of our website after changes to this policy constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions about this Refund Policy, please contact us:

• Email: [email protected]
• Phone: +94286343497
• Address: GameChoiceAtlas, 123 Gaming Street, Digital City, 10001

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM CET. We will do our best to respond to your inquiry within 24-48 hours.